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Support and rights

A clear first step for carers who are carrying a lot.

Whether someone is new to caring or has been doing it for years, COEL Connect helps staff explain rights, capture what matters and turn a difficult situation into practical next steps.

A supportive community group sitting together outdoors

Adult Carer Support Plan

A conversation about what caring means for you, what matters now and what support could make life more manageable.

Health and wellbeing

Support to protect your wellbeing, reduce isolation and plan breaks before caring reaches crisis point.

Working together

A shared plan can bring carers, cared-for people, family members and professionals around agreed next steps.

Risk and contingency

Staff can help capture what should happen if caring arrangements change or urgent support is needed.

How support starts

The story is simple: listen, plan, act, follow up.

The platform is there to make sure important details are remembered and the support plan stays live after the first conversation.

1

Tell us what is happening and what would make the biggest difference.

2

We capture needs, preferences, consent and any access requirements.

3

Together we agree actions across support planning, benefits, events or referrals.

4

COEL Connect keeps follow-up tasks visible so support does not disappear after one conversation.

Need help deciding where to begin?

Start with a referral. COEL staff can help identify the right mix of support planning, benefits guidance, events and onward referrals.

Make a referral