Adult Carer Support Plans
Capture conversations, draft, review and export ACSP packages ready for Mosaic without the manual chase.
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Carers of East Lothian
A calmer way to coordinate life-changing carer support.
COEL Connect brings referrals, carer profiles, Adult Carer Support Plans, benefits, events, grants and reporting into one secure platform built around the real support journey.
- Less admin for support staff
- Stronger evidence for funders
- Clear AI guardrails with staff approval
- Built around real East Lothian carers
One view of the support journey
7.5k+
local carers
360°
case context
AI
staff approved
Built around the work staff actually do
Every screen is designed to take administration off your plate so you can spend more time with carers.
Voice-first documentation
Record interactions on the move. Google Speech-to-Text turns conversation into draft notes for staff to review.
Funding intelligence
Track funders, applications and outcomes. AI drafts grant applications; staff stay in control and approve every submission.
Calm by design
Light-default interface, plain English copy and accessibility-first journeys built for staff under real pressure.
Events and engagement
Publish events, manage bookings, capture access needs and report on uptake, all linked back to carer profiles.
Carer Companion pilot
A simple, voice-friendly companion for unpaid carers, currently shaped through a governed East Lothian pilot.
The carer journey
From first contact to funded impact, the platform keeps the thread.
1
A carer reaches out
Referral, contact preferences, access needs and the cared-for relationship are captured once and carried through the workflow.
2
Staff shape the support plan
Voice notes, interactions, tasks and risk alerts build a clearer picture before the Adult Carer Support Plan is drafted.
3
The platform keeps momentum
Events, benefit checks, grant opportunities and follow-up tasks keep practical support moving after the first conversation.
What this can do
Built as a practical operating system, not just a brochure site.
COEL Connect gives staff a governed workspace for day-to-day support while giving the organisation the evidence, controls and reporting needed to grow responsibly.
Carer and cared-for person profiles
Adult Carer Support Plans
Voice notes and interaction history
Benefits and entitlement guidance
Events, bookings and access needs
Funding opportunities and grant applications
Reports for impact and governance
Admin controls, audit logs and security tools
Support teams
Prioritise carers, tasks and risks with shared context.
Funders
Turn frontline work into clear evidence of impact.
Leaders
See trends across referrals, engagement and outcomes.
Human-led AI
AI assists. COEL staff decide.
Voice transcription, draft grant copy and support-plan summaries are always reviewed by staff before they are used. The goal is more time for carers, not automation without care.